How Organisations Measure Success: The Use of Performance Indicators in Government
Guide to using performance indicators in government to measure success. Highlights practical approaches and outcomes. Customer insight notes mixed signals
Highlights
- indicator-driven evaluation
- government-focused measurement
- practical benchmarking guidance
Pros
- clarifies use of performance indicators
- focus on government applications
- clear structure for measurement
Cons
- customer data shows mixed/none insights
- features field marked N/A
- limited generalizability beyond government context
