Public Service Performance: Perspectives on Measurement and Management
An analysis of how public service performance is measured and managed. Provides perspectives from multiple scholars on evaluation practices. customer insight: mixed sentiments noted in data
Highlights
- measurement-focused analysis
- management perspectives
- scholarly collaboration
Pros
- multidisciplinary author perspectives
- focus on measurement and management
- accessible analysis for public affairs
Cons
- customer insight shows mixed/none sentiment
- no features listed
- no tangible benefits stated
