Service Chain Management: Technology Innovation for the Service Business
Explores technology-driven approaches to managing service chains and improving service business performance. Includes insights on innovation and process efficiency. customer insight: none
Highlights
- technology-driven service-chain focus
- innovation in service businesses
- multi-author perspectives
Pros
- focus on technology-driven service chain management
- concise academic-style overview
- clear author attribution
Cons
- no customer insights available
- features field marked N/A
- limited review data
