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Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed

Boris Galitsky ★ 3.3/5 · ItemOracle Score Premium

$172 USD
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Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (HumanComputer Interaction Series)

A book on applying AI to manage customer relationships and keep customers informed. Provides insights into UX for CRM systems and how AI can support user interactions. Customer insight: neutral overall sentiment with limited data

Highlights

  • ai in crm applicability
  • ux-oriented CRM insights
  • customer communication focus

Pros

  • focus on AI in CRM
  • clear applicability to customer interactions
  • concise title and topic coverage
  • humancentered design emphasis

Cons

  • features: N/A
  • customer insights limited
  • rating based on few reviews

Best For

  • crm-system design
  • customer communication automation
  • ai-assisted UX research
  • enterprise to mid-market CRM strategy
  • human-computer interaction evaluation
  • customer engagement analysis

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